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Refund Policy

We want you to feel confident with your purchase. If you’re not completely satisfied, we’re here to help.

For any questions or return requests, feel free to contact us at support@maplerecovery.co — our team will assist you as quickly as possible.

Return Period

You have 30 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.

Items that show clear signs of use, damage, or are missing parts may not be eligible for a refund.

Return Process

To initiate a return, simply contact us with your order number and reason for return.

Once your request is approved, we will provide you with clear instructions to complete the return process.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within a few business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include photo evidence.

We will resolve the issue quickly at no additional cost to you.

Non-Refundable Situations

We do not offer refunds for items that have been used, damaged by the customer, or returned outside the 30-day return window.

Need Help?

If you have any questions, don’t hesitate to reach out at support@maplerecovery.co — we’re here to help.

Maple Recovery™ Team

Frequently asked questions

Everything you need to know about our massage gun

Yes — most users feel noticeable relief within just a few minutes. With regular use, it helps reduce muscle tension, improve circulation, and support faster recovery over time.
Unlike traditional massage guns that target one small area at a time, this device uses 16 synchronized massage heads to deliver powerful, deep-tissue relief across a larger surface — making recovery faster and more effective.
Yes. You can place it on a surface and simply position your body over it, allowing for a more relaxing and effortless experience without needing to hold it.
Absolutely. It’s designed for full-body use — including back, shoulders, neck, legs, arms, and even feet.
Yes. It delivers controlled and consistent pressure and is safe for daily use. As with any massage device, avoid direct use on bones or injured areas.
Yes. Whether after workouts, long workdays, or to release built-up tension, it’s designed to fit naturally into your daily routine.
We recommend sessions of around 10–15 minutes for optimal results. The device is designed to deliver effective relief within a short session, making it easy to use consistently.
Yes, we offer free shipping across Canada. Delivery typically takes 5–10 business days depending on your location.
We offer a 30-day return policy. If you're not satisfied, simply contact our support team and we’ll assist you with the return process.
Not at all. While athletes use it for recovery, it’s especially helpful for everyday use — whether you’re dealing with tension from work, long hours sitting, stress, or general muscle stiffness.

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